4(1) (b) (vii)

For details of the following please refer the Annual Report : (https://licindia.in/Investor-Relations/Financial-Details/Annual-Report)
1.  Board of Directors   
 

2. CUSTOMER MEETS :

Customer Meets are held in Divisions and Branches where interactions are done with the policyholders and suggestions are taken from them.
 

3. CUSTOMER ZONES & CALL CENTERS:

Customer Zones & Call Centers are present where customers can visit for policy servicing and can give their feedbacks.
 

4. POLICYHOLDERS PROTECTION COMMITTEE:

Policyholders Protection Committee is a subcommittee of the Board and is constituted with three Directors and one external expert in addition to two MDs. The PPC meets on a quarterly basis and all aspects of grievance handling, CRM initiatives, Policy servicing, Claims, Customer benefits, payouts of the Corporation are discussed in detail.